Let’s talk about who we are 

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.  

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. 

Let’s talk about diversity, equity and inclusion 

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.   

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertise in an alternative format, please contact us at [email protected]. 

Let’s talk about this role 

As the Senior IT Service Desk and Field Support Officer, you will be part of a team that provides high standard of technical support and advice to all nib IT customers in our Newcastle/Melbourne office.

Some key responsibilities of the role include:

• Providing customer service to users of computer software and hardware by responding to queries logged via telephone or IT service desk system

• Work and liaise with key stakeholders to develop innovative ideas that improve business practices

• Undertake basic installation and configuration of software and hardware as required

• Ensure security, reliability, maintenance and development are sufficient to service the current and future business needs of nib’s desktop environment

• Provide coaching and guidance to IT Service Desk and Field Support Officers

• Be on-site 5 days a week in our Newcastle hub/Be on-site 4 days a week in our Melbourne hub

• Ocassional Travel between to other hubs is required (other hubs include but are not limited to Newcastle, Ballarat, Adelaide and Mulgrave.

• This is a 12 month Fixed Term Contract.

Let’s talk about you 
With previous experience in a Senior role within the IT Service Desk and Field Support space, other skills and experience that will help set you up for success include:

• Sound knowledge of PCs/laptops/thin clients and Windows desktop operating environments, MFDs (Multi-Function Devices), desktop software applications, telephony/mobile devices, other auxiliary equipment/peripherals and LAN operations

• Experienced in identity platforms such as OKTA, EntraID and Active Directory

• Experienced in JAMF, Intune and SCCM

• Strong background in a customer service focussed role and demonstrated interpersonal skills

• Tertiary qualification, or currently undertaking, certificate level IT qualification or equivalent (possible MCP in desktop oriented certifications)

• Demonstrated ability to identify issues and action necessary tasks proactively

• Demonstrated prioritisation skills and task management (judgement and decision-making)

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!  

Let’s talk about working at nib 

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you. 

Other benefits to support you at work (and play) include: 

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance  

• The opportunity to give back to the community through paid leave for volunteering through nib Foundation 

• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts 

• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits 

• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees 

The fine print 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.  

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.