At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Advanced Care Patient Liaison

                        

Location

Independence

                    

Facility

Business Operations Center

                     

Department

Hc Hospice Office-Center for Connected Care

                      

Job Code

T98211

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

As an Advanced Care Patient Liaison, you will play a vital role in supporting patients and families through education, communication and compassionate guidance regarding Hospice services. In collaboration with providers, you will connect with patients and families to share information about Hospice, answer questions and provide ongoing education at a pace that respects their readiness to consider services. This position serves as a trusted resource, maintaining regular touchpoints with families, facilitating smooth transitions when patients are ready, and acting as a liaison between medical teams, home care and Hospice services. The role also includes developing and strengthening relationships with skilled nursing facilities and other care partners across Northeast Ohio. While travel to local facilities is required, there is flexibility to work remotely when not on-site.

A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm with no weekend or holiday requirements.

A caregiver who excels in this role will:

• Work with providers regarding communication with patients and provide hospice education to patients/families if necessary.
• Continually provide regular touch points and ongoing education if patient/family is not willing to consider hospice services.
• Review list of Cleveland Clinic patients with scores that place patient into high risk category for life limitation and conduct a chart review of identified patients and provide information to providers on suggested levels of care.
• Assist in developing plans of care for patients/families.
• Server as the resource person to provide psychoeducation, discussion of options, financial concerns and recommendations to engage the patient/family to help reduce social, psychological, financial and behavior barriers to successful medical outcomes.

Minimum qualifications for the ideal future caregiver include:

• Master’s Degree in Social Work from an accredited school of social work (CSWE) OR a graduate of an accredited school of professional nursing
• Current licensure as a social worker in the State of Ohio OR current licensure as a Registered Nurse (RN) in Ohio
• Minimum of one year work experience as a Master’s prepared Social Worker OR minimum one year of current work experience as an RN in an acute care setting or SNF

Preferred qualifications for the ideal future caregiver include:

• BSN
• LISW licensure
• Prior experience caring for hospice patients
• Prior experience in oncology

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/        

Physical Requirements:

• Manual dexterity to operate office equipment.

• Requires good visual acuity through normal or corrected vision. Must be able to hear normal conversation.

• Requires sitting for extensive periods of time.

• Light Work

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities