Posted:
7/13/2025, 5:00:00 PM
Location(s):
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ⋅ Wilayah Persekutuan Kuala Lumpur, Malaysia
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Business & Strategy
Workplace Type:
Hybrid
If you are looking to excel and make a difference, take a closer look at us…
Overview
Join us as an Assistant Manager/Manager, Research & Insights and become a key contributor to our dynamic Customer Experience and Insights team. In this role, you'll be at the forefront of designing and executing both quantitative and qualitative consumer research studies, helping us uncover actionable insights at scale. Your contributions will directly influence the definition of our product roadmaps and strategic direction, ensuring our offerings truly meet the evolving needs of our customers across diverse financial landscapes. This is an exciting opportunity to contribute to a culture of customer obsession and translate complex information into compelling, human-centric stories that drive business decisions.
The successful candidate(s) will report to the Head of Customer Experience & Insights.
Key Responsibilities and Accountabilities
Functional (job responsibilities)
Assist in the design and execution of qualitative and quantitative research, including field observations, interviews, usability studies (remote/in-person), and survey analysis.
Help gather and analyze insights to evaluate product changes and identify new opportunities through creative research methods and co-design sessions.
Work closely with researchers, designers, product managers, IT, marketing, operations, and developers to integrate research findings into product development.
Support the synthesis and communication of research findings through presentations, reports, and workshops to inform business decisions.
Assist in adapting and innovating research methods to deliver high-quality insights in a fast-paced environment, contextualizing for various products (e.g., traditional banking, fintech, cryptocurrency).
Contribute to Initiatives: Participate in various project-led initiatives, such as U&A studies, market sizing, concept evaluations, and post-launch deep-dives.
Help foster empathy across the organization to improve products and channels for customers and employees.
Support senior team members as an expert and advisor for internal business partners on customer insights and research.
Assist in sharing project knowledge and findings bank-wide through internal platforms and knowledge transfer sessions.
Jobholder Requirements
Malaysian citizen.
Education/Qualification
Bachelor’s degree in Business, Marketing, Psychology, Communications, or a related field.
Experience/Requirements
3 years and above in market research (quantitative and/or qualitative), with a solid grasp of different methods. Experience within the financial services sector is highly preferred
A basic understanding of data analysis or experience with usability testing is a plus.
A passion for inspiring others to be customer-obsessed, with a knack for telling compelling human and data stories that drive product and market strategy.
Excellent communication and people skills to work effectively with various teams.
Skilled at analyzing both qualitative and quantitative info, turning research into clear findings and actionable business insights.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Website: https://hlb.com.my/
Headquarter Location: Kuala, Kalimantan Barat, Indonesia
Employee Count: 251-500
Year Founded: 1905
IPO Status: Public
Industries: Banking ⋅ Credit ⋅ Financial Services ⋅ Wealth Management