SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Payroll & Benefits Specialist. The Payroll Specialist is responsible for the end-to-end payroll operation across the U.S. and Canada. This role requires a deep understanding of payroll tax laws and regulation and statutory reporting requirements. This role serves as a key operational owner for ensuring accuracy, resolving complex payroll discrepancies and escalating tax notices. The Specialist oversees third payroll vendors; reconciles data, manages 401Ks/RRSP and supports audits.

SOCi expects to pay a base salary in the range of $60,000 to $90,000 CAD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

 

Payroll and Benefits Operations & Auditing

• Perform audits to validate pay setup, including pay rates, start and end dates, annual salary, pay type, pay frequency, auto pay, and default hours.
• Administer employee benefit plans end-to-end, including enrollment, changes, leaves, and employee education.
• Identify, investigate, and correct payroll discrepancies for active employees and new hires.
• Process pay rate changes, terminations, and employee action forms (EAFs).
• Process spot bonuses by adding appropriate earning codes, validating payroll timing, documenting approvals, and linking requests for audit support.
• Support U.S. and Canadian payroll processing on semi-monthly schedules.
• Process weekly off-cycle U.S. expense reimbursement payrolls in coordination with Accounting.
• Ensure proper handling of Canadian reimbursements by preparing documentation for inclusion in the next regular payroll.
• Collaborate with Accounting to validate and create monthly contractor invoices in Deel.
• Ensure all employee documents are accurately categorized and stored to support compliance, audits, and record retention requirements.

Pension and Retirement Plan Administration

• Process RRSP Payroll Deduction Authorization forms and maintain accurate employee records.
• Coordinate RRSP deductions through Blue Marble based on deduction type.
• Upload RRSP contribution files after each payroll.
• Fund 401(k) contributions after each payroll cycle.
• Calculate and post quarterly 401k and RRSP employer matches.

Compliance, Notices & Employment Verification

• Manage weekly review of Earth Class Mail (ECM) HR inbox.
• Process tax notices, PFML notices, unemployment claims, and other agency correspondence.
• Coordinate investigations with Paylocity and respond through applicable state and agency portals.
• Ensure reviewed notices are properly disposed of to maintain inbox and document storage integrity.
• Complete employment verifications as requested.

Audits, Reporting & Cross-Functional Support

• Maintain accurate documentation and audit trails for all payroll processes.
• Collaborate with HR, Benefits, and Accounting teams to ensure operational alignment and compliance.
• Manage annual, monthly, and quarter compliance reporting requirements, including workers’ compensation board; Employer Health Tax; internal and external audits, non-discrimination and compliance testing, and regulatory reporting

What You’ll Need to be Successful

• Remote Opportunity: Ability to work 100% remotely 
  
  
• Must Have:  
• 5+ years of experience in Global Payroll Operations
• Strong working experience and knowledge of U.S. and Canadian payroll processes.
• Working experience administering US Benefits.
• Strong proficiency in Excel.
• Exceptional attention to detail and audit-oriented mindset.
• Ability to handle confidential information with discretion and professionalism.
• Strong organizational skills with the ability to manage recurring deadlines.
• Effective written and verbal communication skills.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Desired Skills (but not required):  
• Experience with UKG, Paylocity or similar HRIS/payroll systems.
• Experience with administering Canadian benefits.

This position will remain open with applications due by March 23, 2026. This position is being hired on an urgent basis. The application window may close before March 23, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.