Front Desk Agent

Posted:
10/9/2024, 1:00:48 AM

Location(s):
St. John, U.S. Virgin Islands ⋅ Cruz Bay, St. John, U.S. Virgin Islands

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Hourly Rate: $21.20

Shift: 1st, 2nd and 3rd shift (Overnight)

Are you looking for a place where meaningful moments are made together?  

 

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

 

Site Specific Perks

  • Free on-site parking 

  • Complimentary soft drinks (soda machine in cafeteria) 

  • Complimentary lunch, dinner, and tea and coffee in the morning  

  • Work shoe credit through Shoes for Crews twice a year 

  • Hats, sunscreen, and jackets are provided for those working outdoors, as needed 

  • “Way to Go” Incentive - $5 per name mention deposited onto Wisely card 

  • Quarterly celebrations - Brand Champion nominations 

  • Monthly birthday recognition, monthly incentive for guest recognition, monthly department team building events  

  • Free ferry rides through hotel’s ferry or full reimbursement if public ferry is needed to get to work (conditions apply) 

  • Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) 

 

As a Guest Services Agent, a typical day will include:  

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues  

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

  • Answers telephone calls and routes calls to the proper department as applicable.    

  • May be asked to assist with bellman and runner duties depending on facility or location. 

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Guest Services Agent at MVW:  

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

  • Specific job duties may differ by property, size of team, or facility. 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide Corporation

Website: https://marriottvacationsworldwide.com/

Headquarter Location: Orlando, Florida, United States

Employee Count: 10001+

Year Founded: 1984

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Hotel ⋅ Rental ⋅ Tourism ⋅ Travel