Join us as a Marketing Manager within our Customer Migration Programme

• For a creative thinker this is a valuable opportunity to develop your communication and leadership skills

• You’ll be working in a team that will be driving the creation of customer communications and activity, while considering various customer journeys and the overall experience, including mandatory communications to support a strategically important customer migration programme

• Join a collaborative and influential team in a fast moving environment, you can expect lots of variety and great visibility for you and your work

What you'll do

As a Marketing Manager you will support our Marketing function in stakeholder discussions as a trusted adviser. You'll be developing relationships with key stakeholders across the customer migration programme and with the wider delivery teams. You’ll need to create customer communications that balance customer needs with priorities and requirements of the customer migration.

As well as this, you’ll be:

• Understanding the priorities, aspirations and migration plan commitments of the customer migration programme in order to plan communications against them
• Deliver against the communications and marketing brief, at all stages of development including creating a data and content matrix for different target groups and communication execution
• Working with our strategic partners to make sure our activity reflects leading thinking and best practices
• Making sure all communications, especially regulatory/mandatory ones, are in customer language and optimise the customer’s experience

The skills you'll need

We're looking for someone with strong customer communications experience to help design tailored approaches for various customer groups across different channels. You’ll need to demonstrate a proven ability to build relationships with stakeholders and work collaboratively on complex customer migration initiatives that add value and support customer, business and regulatory priorities.

You’ll also need:

• Knowledge of CCA Consumer Duty principles and FCA rules and regulations
• A high level of drive and a personal commitment to success
• Strong experience collaborating with teams in the pursuit of shared objectives
• Experience of contributing to team discussions that drive decisions
• Knowledge and application of customer communication strategies, targeting and practices
• Ability to work with the data and analytics team to develop targeting for various customer segments

Hours

35

Job Posting Closing Date:

12/01/2025

Ways of Working:Hybrid