Operation Support Specialist - Manhattan, NY / On-Site

Posted:
3/10/2026, 8:35:39 AM

Location(s):
Washington, United States ⋅ New York, New York, United States ⋅ New York, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Operations & Logistics

Workplace Type:
Hybrid

Job Description Summary

As the Operations Support Specialist, you will Manage the full lifecycle of medical device equipment, including end-of-life planning, new equipment requirements, and service delivery needs.

This is an on-site role, in Manhattan, at our clients' location.
Relocation is available.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Note:

This is an on-site role, in Manhattan, at our clients' location.
Relocation is available.

Responsibilities :

  • Manage the full lifecycle of medical device equipment, including end-of-life planning, new equipment requirements, and service delivery needs.

  • Lead repair allocation processes, purchase services, and ensure adherence to repair workflows and documentation standards.

  • Drive Biomedical Engineers and Biomed Technicians to address service issues promptly and effectively.

  • Provide routine reporting on service activities, documentation, and repair status to technical teams and clinical stakeholders.

  • Conduct monthly analysis of material and vendor spend, identifying opportunities to reduce cost and improve service efficiency.

  • Oversee Biomed Technicians supporting equipment repair operations.

  • Build and maintain strong relationships with customer BMETs, Site Leaders, and clinical departments.

  • Serve as the primary point of communication for service escalations, ensuring timely resolution through cross‑functional coordination.

  • Lead service delivery processes, metrics, compliance tracking, and performance improvement initiatives.

  • Deliver clear communications and action plans to meet service goals, including management of tools, test equipment, purchasing, and monthly dashboards.

  • Apply Lean methodologies to drive continuous improvement in tools, processes, and overall service quality.

Qualifications:

  • BS or BA degree and demonstrated process management experience...

  • Or an AA degree and 2 years' experience in process management...

  • Or 4 years process management experience. Prior experience with Calibration standards and test equipment requirements

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

  • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Qualifications & Key Attributes

  • Strong communication and interpersonal skills, with the ability to build trust and foster effective collaboration across diverse teams.

  • Proven leadership experience supporting service delivery, vendor management, or clinical engineering environments.

  • Ability to analyze data, identify issues, and implement corrective actions.

  • Customer‑focused mindset with a proactive approach to problem-solving.

  • Experience with Lean, continuous improvement, or process optimization preferred.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

For U.S. based positions only, the pay range for this position is $ 65,760.00 - $98,640.00. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

#LI-KG1

#On-Site

#LI-NYC

#LI-ROC

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $65,760.00-$98,640.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

GE Healthcare

Website: https://www.gehealthcare.com/

Headquarter Location: Chicago, Illinois, United States

Employee Count: 10001+

Year Founded: 1994

IPO Status: Public

Last Funding Type: Post-IPO Secondary

Industries: Apps ⋅ Health Care ⋅ Health Diagnostics ⋅ Home Improvement ⋅ Home Renovation ⋅ Internet ⋅ Medical