C.H. Robinson is seeking a Logistics Technical Lead to drive operational excellence through technology. In this role, you’ll support our teams and partners by managing key systems, EDI integrations, and business intelligence tools. You’ll also play a vital role in onboarding new team members and ensuring seamless technology adoption. If you're ready to lead with innovation and support teams with the tools that drive global supply chains—this role is for you! Join us and make an impact from day one!

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work in office five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Reporting setup/maintenance/distribution
• Set up C.H. Robinson internal systems, such as Nav Online and Nav Carrier, Small Parcel Config Tool and Exceptions, Navisphere Ocean (MRM, etc), Complex Load Build Profiles, Spotbid and Dock & Yard manager
• Troubleshoot system, master data, EDI (Doc tracking, EDI Audit Log, etc), and API (SP Config Tool, Kibana, etc)
• Ticket submission & follow up (INC’s, eBiz, IDEA, and PRB tickets, etc)
• Testing & training documentation – participation in ‘train the trainer’ sessions for new functionality and customer implementation projects
• Active involvement in UAT testing
• Create documentation e.g. working instructions / manuals to distribute to internal/external users and frequently asked questions (FAQs) from Ops to distribute to users
• Change requests and involvement of requirements gathering for new enhancements
• Test new functionality after Tech team validates functionality
• Train internal/external users of new functionality and/or reporting tools
• Customer specific items where necessary/agreed
• Support the Rating team with rate analysis, formatting, templates and upload
• Create standard reports for performance monitoring

Qualifications

Required:

• Bachelor’s degree in International Business or Logistics
• Minimum 8 years of experience in Logistics/Freight Management control tower operations including at least one – air, ocean, ground, parcel mode experience
• Fluent in English (written and verbal)

Preferred:

• Strong affinity with technology solutions and confident in customer facing environments
• Understanding of operating processes and capabilities, business process standardization and enabling technologies
• Advanced knowledge of Microsoft Suite of tools , Excel, PPT, Word, Visio, Power BI
• Flexible and effective communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communications
• Additional languages a benefit
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.