Your role:

We’re looking for an experienced Senior Proposal Manager to help our Business Development team win new business. The Senior Proposal Manager owns and manages all aspects of the RFP/RFI process—including requirements review, strategy, scheduling, information gathering, writing, editing, and process improvement.

This is a great opportunity for an excellent writer, strategic thinker, and project manager with initiative, creativity, and good judgement.

Your job:

• Lead and manage responses to RFPs, RFIs, and other requests for information.
• Analyze customer requirements and work with sales to develop a strategy and win themes for each proposal.
• Produce compliant, persuasive, and accurate proposals to win large and strategic accounts.
• Write, edit, and proof technical and persuasive proposal content.
• Work with subject matter experts and executives to research, write, and fact-check content.
• Write and manage content for a proposal knowledge base.
• Champion proposal best practices.
• Review proposal processes and tools and implement improvements based on industry best practices.
• Help triage and track customer requests and support cases assigned to the Customer Trust team.
• Assist with additional marketing and sales support activities as required.
• Work some evenings and weekends if required to meet deadlines.

About you:

• Bachelor’s degree with a major in English, Journalism, Communications, or other related discipline.
• At least 8 years of proposal development experience, including at least 4 years of experience as a proposal manager.
• Work experience at a cloud tech company, SaaS preferred.
• Knowledge of proposal best practices, APMP certification preferred.
• Independent worker who can manage multiple projects without supervision.
• Exceptional writing, editing, and proofreading skills.
• Comfortable with both technical and persuasive writing.
• Excellent verbal and written communication skills.
• Ability to translate complex technical topics into polished and concise writing appropriate to the intended audience.
• Ability to work with and influence all levels of staff—including executives and technical experts—without direct authority.
• Comfortable in a fast-paced environment with tight deadlines and competing priorities.
• Ability to independently research and understand unfamiliar technical concepts.
• Willingness to work irregular hours to meet deadlines.
• Close attention to detail, quality, and accuracy.
• Strong judgement and ability to analyze and handle complex situations.
• Even tempered and calm under pressure.
• Ability to develop and maintain a broad knowledge of Global Relay technology, services, operations, and business strategy.
• Flexibility to take on new assignments and responsibilities as needed.