At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

What You'll Do

This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high-volume environment. Reporting to the IT Manager for Global DS Service Operations, you will be the on-site lead for the Service Operations team at our Royersford imaging center.

In this role, you will:

• Provide Critical Site Support: Deliver on-site support at our Royersford imaging center and provide support for our central imaging and file transfer environments (FISMA/IMGS).

• Manage Infrastructure: Take day-to-day operational ownership of critical hardware and software, including high-speed scanners, imaging tools, and file transfer (delivery) management.

• Drive Maintenance & SLA Adherence: Lead daily maintenance activities to ensure smooth IT operations while keeping systems continuously available to meet project SLAs.

• Handle Escalations & On-Call: Manage the proper daily escalation of technical issues and participate in off-hour on-call support.

• Onboard Customers: Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts.

• Optimize Processes: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence using industry-proven best practices.

• Collaborate Cross-Functionally: Meet with Implementation and DevOps teams to roll out platform fixes and functional enhancements.

What You'll Bring

• Education & Experience: A Bachelor’s degree (B.A. or B.S.) from a four-year college or university OR over 5 years of dedicated IT industry work experience.

• Technical System Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.

• Specialized Software Skills: Direct experience deploying and troubleshooting Kofax (imaging software) and performing Batch class deployments.

• IT Infrastructure Knowledge: Deep understanding of the various IT functions (Desktop, Server, Network), with providing on-site technical support and hardware/software installation.

• Network & Scripting Skills: Foundational network management and support knowledge (switches, routers, and firewalls) along with desired PowerShell scripting experience.

• Project & Strategic Ability: Experience in program/project management with the ability to plan strategically, hit numerous deadlines, and pivot quickly in an environment with changing priorities.

• Communication & Collaboration: Excellent verbal and written communication skills tailored for a wide range of audiences, including executives, business stakeholders, and IT teams. Demonstrated ability to work independently or collaborate via cross-functional initiatives.

• Mobility: Willingness and capability to handle limited travel up to 15%.

WHAT'S IN IT FOR YOU?

• Be part of an ever-evolving global organization focused on transformation and innovation.

• Have a support system where you have a safe place to voice your opinion and share feedback.

• Open space to be creative, strategize, brainstorm, and plan for the future success of Iron Mountain.

• Global connectivity to learn from 26,000+ teammates across 52 countries.

• Be part of a winning team who embrace diversity, inclusion, and our differences.

Category: Information Technology