Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervises, instructs, and trains ticket sellers in proper selling procedures.
• Updates and coordinates all event information for ticket sellers.
• Opens and or closes ticket window as required.
• Able to balance ticket office when selling both hard tickets and computer printed tickets. 
• Prepares daily deposit when required.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Manager.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School diploma, G.E.D., or equivalent
• At least two years’ experience handling money and other forms of payment
• At least two years of Box Office or Guest Services background preferred
• At least one year of supervisory experience

Skills and Abilities:

• Knowledge of supervisory principles and practices; ability to coordinate staff
• Ability to count money, make change accurately
• Ability to input data into a computer to record sales transactions
• Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information
• Good problem-solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations

Other Qualifications

• Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
• Must be able to speak, read, and write English
• Must have professional attitude and appearance

Supervisory Responsibilities:

Supervises Ticket Sellers. Assists with the overall direction, coordination, and evaluation of the Box Office. Will carry out supervisory responsibilities in accordance with SMG's policies and applicable laws. Assists in training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Will also manage events in the absence of the Box Office Manager.

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Excel and have a strong computer skilsl. Experience in computerized ticket systems preferred.

Certificates, Licenses, Registrations

No certifications are required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job include close vision. Must be able to maneuver around the facility (ies), at times, walking and/or standing up to 8-10 hours daily.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.