Fellow is on a mission to give you the gear, the guidance, and the coffee to make your brewing routine a moment of creativity. We design products for your countertop—not your cupboard—full of thoughtful features you’ll actually use. Headquartered out of San Francisco’s Mission District, Fellow has grown from a Kickstarter campaign into a global brand with distributors and customers in more than 50 countries. Welcome to a brighter, less boring morning!

Fellow is looking to hire an Email Coordinator to help provide part time support on email and sms execution. This is an excellent opportunity to contribute to Fellow’s growing success and gain valuable experience in the field. 

Reporting to the Senior Lifecycle Marketing Manager, the ideal candidate thrives in a fast-paced environment where no goal is too intimidating when there’s a great team and product portfolio behind it.  

Please note this is a part-time contract position starting at 5-10 hours per week, M-F. Ideally this role will grow into something larger, up to 15-20 hours a week if both parties are happy with work and performance . We are looking for this person to start ASAP, with potential to grow into additional responsibilities.

The Email Coordinator will accomplish all of this while living out Fellowship Thinking, our leadership principles:

• Fellowship Thinking centers our customers, always.
• Fellowship Thinking views all goals as shared.
• Fellowship Thinking never stops improving.
• Fellowship Thinking says “yes, if”.
• Fellowship Thinking deliberately seeks equity. 

Responsibilities:

As the Email Marketing Coordinator, you will play a crucial role in supporting our Email Marketing team. Your responsibilities include:

• Campaign Execution: Build, Link, QA and schedule email/sms campaigns using Klaviyo and Attentive.
• Quality Assurance: Conduct thorough quality checks to ensure accurate content, links, and overall campaign functionality. Including ability to troubleshoot errors. Must be EXTREMELY detail oriented. Checks everything twice, never forgets to test on desktop and mobile.
• Collaboration: Work closely and autonomously with cross-functional teams, including designers, copywriters, and site team to ensure cohesive and effective campaigns.
• Analytics and Reporting: Monitor key email metrics, and provide recommendations for improvement. 
• Account Monitoring: Monitor email and sms accounts for alerts and errors. For example: broken flow, more discount codes needed, billing issue, big discrepancy in reporting.

Qualifications:

• 1-2 years of hands-on experience in email marketing.
• Familiarity with email marketing platforms and tools.
• Strong attention to detail and excellent organizational skills.
• Effective communication and collaboration skills.
• Self motivated and eager to make a difference!

Hard Skills/Tools/Technologies:

• Proficiency in using Klaviyo and Attentive email and sms marketing platforms.
• Knowledge of email template building.
• Knowledge of segmentation building.
• Familiarity with Shopify ecommerce integration.

Pay Range: $23-$25/hr, 5-10 hours a week

Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.