SW/App/Cloud Tech Support Analyst

Posted:
4/27/2026, 1:54:50 AM

Location(s):
Santiago, Santiago Metropolitan Region, Chile ⋅ Santiago Metropolitan Region, Chile

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Workplace Type:
On-site

Pay:
$146k–$360k/yr

THE WORK: Discover new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute to providing solutions for work-related challenges. This role will allow you to engage deeply with Fortinet Solutions, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and insights to make a meaningful impact together. Configure and integrate telecommunication network elements to ensure seamless connectivity. Manage incident management queries with a focus on troubleshooting and fault handling. Perform configuration management and monitor network performance to maintain high standards. Monitor Quality of Service and Quality of Experience, detecting anomalies and managing changes effectively. Conduct impact analysis using established procedures to respond promptly to alarms and unplanned events. Correlate alarms and create incident tickets to support efficient resolution processes. Manage Service Level Agreements and Key Performance Indicators to drive continuous improvement. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Fortinet Solutions. Advanced proficiency in Cisco Nexus. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced Enterprise Network Operations. Advanced Network Management Patterns & Techniques. Advanced Network Performance Management. Intermediate problem-solving skills related to network infrastructure. Intermediate analytical skills for performance monitoring and optimization.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing

Visa Sponsorship: Sponsors work visas