The Data Analyst is responsible for collecting, cleaning, analyzing, and interpreting various datasets to enable insights and initiatives to drive business growth, improve customer retention, inform strategic decisions, and grant valuable insights to various stakeholders who support the Government sales channel inside Thomson Reuters.  

The successful candidate must be agile and responsive to the dynamic Government market and evolving internal processes, tools, and commercial strategies. This individual should be well organized, creative, a strategic thinker, and have excellent communication and interpersonal skills.

About the Role:

• Streamlining data collection methods to create automated and easy-to-use dashboards and reports – important data points include sales and retention analysis, customer behavior metrics, and commercial analysis.

• Maintaining data systems by addressing errors and monitoring performance, specifically around customer data

• Analyzing collected data and putting it into a format that others can easily interpret

• Interpreting data trends and patterns as they relate to the organization

• Preparing reports for organizational leadership to use in a business setting

• Improve customer tagging and segmentation to enhance analysis and reporting

• Collaborating with others to determine areas of improvement in relation to data

• Develop an understanding of business partner needs, current state and develop designs for future state

About You:

Background

• 2+ years of experience as a Customer Data Analyst or equivalent experience in data or business analytics

• Bachelor’s degree: Computer Science, Math, Statistics, Analytics, Finance, or related field is preferred

Skills

• Analytical: Interprets data to identify customer behavior and preferences.

• Data Visualization: Creates interactive and static visualizations to convey complex insights.

• Technical Aptitude: Quickly learns and applies new technologies.

• Project Management: Manages multiple projects simultaneously, ensuring timely delivery.

• Solution-oriented: Develops and implements effective solutions to problems.

• Reliable: Meets deadlines and maintains quality under pressure.

• Flexible: Adapts to changing priorities and deadlines in a fast-paced environment.

• Strong Communication: Influences and persuades colleagues, customers, and stakeholders through effective communication.

• Self-starter: Takes ownership of projects, resolving problems independently.

Tool / System Experience

• Proficiency in MS Office (Excel, Word, PowerPoint) and MS Teams.

• Strong experience with data analysis tools, including Tableau, PowerBI, and Alteryx

• Familiarity with the following technologies is beneficial: Python, SQL, SAP, and Business Objects

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.