• Review & respond to emails, calls and work item queries from our customers covering many products across Transaction Banking including Corporate Cards, Account and Merchant questions.

• Form relationships with clients and relationship managers while helping our customers with account maintenance and transaction banking queries.

• Utilise high attention to detail skills to understands how to mitigate risk or control issues 

• Demonstrate judgment and problem solving by thinking ahead, anticipating questions, finds alternative solutions and identify clear objectives 

• Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others 

• Successfully handles multiple tasks, takes initiative to improve own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setback
   

We're interested in hearing from people who have 
Experience or exposure across Transaction Banking products like cards, accounts, payments or Merchants which can be found across many environments, some may include; Operations, Branch, Everyday Banking, Business Banking Contact Services, Merchants or Direct Banking environment and are looking to expand your career into the Institutional Banking Services team by providing premium service for our customers.

Other skills we look for: 

• Experience working with Transactional Banking clients or products (such as Corporate Cards, merchant solutions, account maintenance). 

• Relevant experience in Operations or processing roles or experience in Branch Banking or Business Banking Operations.

• Business/Commerce or related degree is preferred 
   

From here, the opportunities are endless. 
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. 

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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