JOB SUMMARY  

The Operations Specialist III assists the Underwriting and Closing department.  This position is responsible for reviewing mortgage loan files for accuracy and assisting in correctly and efficiently taking a file to its completion. 

JOB FUNCTIONS  

File Maintenance 

• Confirms completeness of system data related to contract, closing screens, document delivery dates, and file event dates. 

• Responsible for adding, updating, or clearing conditions within the company loan operating system. 

• Issues the clear to close in the loan operating system. 

• Assigns due out dates for new loan submissions and conditions based on published turn times; assign files to the Underwriting team. 

• Provides status of failed audits to ensure responsible party can complete timely resolution of audit deficiencies. 

Auditing 

• Reviews new loan files for quality and minimum submission standards. 

• Identifies and interprets post-closing failed loan document messages.  

• Maintains an overall error percentage of less than 15%.   

• Reviews and maintains documentation according to required standards. 

• Completes a thorough checkdown of final approved loans.  

• Conducts random quality control checks of loans at various stages (Processing, Underwriting, Closing) to ensure compliance with department standards. 

REQUIREMENTS AND QUALIFICATIONS 

Education:   High school diploma or equivalent required.   

• Years of Related Experience:  1 year of mortgage experience. Processing or underwriting experience preferred.  

Knowledge, Skills and Abilities (KSAs): 

• Excellent written and verbal communication skills along with solid computer skills.  

• Analytical thinker and consultative mind to support both team members and managers in all areas of the business.  

• Goal-oriented, self-motivated with the capacity to meet and exceed assigned goals.  

• Willing to learn, industrious, determined, and assertive.    

• Excellent organizational skills and the ability to multitask to complete a wide variety of tasks.  

• Strong people skills with ability to interact with all internal teams and external customers.   

• Must be able to maintain sensitive and confidential information.  

• Diligence to ensure tasks are completed thoroughly and on time.