Location:

Hitachi, Ibaraki, Japan

Job ID:

R0106274

Date Posted:

2025-09-12

Company Name:

HITACHI ENERGY JAPAN, LTD.

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule: 

Full time

Remote:

No

Job Description:

CCC(Customer Connect Center) is the contact point for customer inquires and an important gateway between the customer and HE. It will contact relevant departments within HE with the content of the inquiry, and ensure appropriate follow-up and coordination with the relevant departments until a response is provided to the customer.

Key Responsibilities

'-Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
-Need to play the role of L1 support wherever applicable.
-Responding to incoming inquiries via telephone, e-mails, web and other possible channels efficiently with confidence and professionalism.
-Be a customer advocate for timely response to issues and problem resolution and escalation.
-Report all activities taken toward resolving customer issues to allocate trouble or normal inquire to the related department, e.g. Sales or Troubleshooting.
-Able to multitask and maintain an organized work environment.
-Where required, support customers during run time activities and provide online troubleshooting support and resolutions.
-Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.
-Participation in ensuring 24/7 availability with your teams.
-You will be responsible for follow-up to resolve the issue for customer.

Knowledge, Skills, Experience 

- General knowledge and a little special knowledge for GCB/GIS or TR.
- Proficiency in languages: Japanese & English, other of advantage. Fluency in Japanese in particular.

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