We are seeking a detail-oriented and proactive Software Asset Management (SAM) Analyst II to join the team. The ideal candidate will be responsible for managing and optimizing software assets, ensuring compliance with licensing agreements, reducing costs, and maximizing the value derived from our software investments. They will collaborate with various organizations such as Finance, Global Procurement, Information Security, and Legal as well as Global Technology teams accountable for deployment of software on End-User devices and AWS, Azure, and On-Premises data centers.
 

Accountabilities:

• Analyze, define, and document requirements and business processes.

• Develop systems specifications, process flow, and conversion strategies.

• Create technical and functional user documentation.

• Contribute to the development of new tools, processes, and solutions to meet desired product needs.

• Follow established business processes, protocols and quality standards in the development and deployment of complex solutions.

• Gather business requirements and translate them into user stories/functional specifications.

• Identifies and documents process improvements and functional specifications based on research of best practices and analysis of work group data.

• Perform analysis on existing systems; identifying options for potential solutions and assess for both technical and business suitability.

• Work between remote development teams, internal IT and business to ensure requirements are being met.

• Ability to maintain automated test scripts.

• All other duties as assigned.

Technical Skills:

• Proficient in documenting As-Is and To-Be processes

• Ability to maintain automated test scripts

• Broad understanding of software development methodologies

• Experience using a recognized development methodology e.g., Agile, SCRUM, KANBAN

• Understanding of software development lifecycle (SDLC)

• Proficient in Microsoft Office products

• Moderate facilitation skills

• Strong communication skills that allow for effective communication across all levels of the organization

• Written communication skills including process documentation

• Proven project management skills

• Business requirements gathering

• Knowledge and prior use of UML modelling language.

• Broad technical understanding across various methodologies, platforms, tools and languages.

• Basic oral and written communication skills

• Previous experience of working in an agile environment and using recognized development methodology e.g., Agile, SCRUM, KANBAN.

Qualifications:

• Bachelor’s degree in business administration, Information Technology or related course.

• 2-5 years of experience in software asset management.

• Knowledge in processing software requests, approvals or fulfillments.

• Working knowledge (hands-on experience) of software licensing models, compliance requirements, legal and regulatory aspects of software usage, and industry best practices.

• Excellent communication skills that allow for effective communication across all levels of the organization.

• Excellent analytical skills and attention to detail: ability to deal with ambiguity.

• Excellent time management skills: ability to multi-task and complete time-sensitive tasks.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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