Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Responsible for assisting pharmacy administrative activities. 

• Maintains inventory levels by placing orders and/or receiving drugs/medical supplies.
• Stocks pharmacy with appropriate drugs and supplies and orders pharmaceutical supplies.
• Receives and routes telephone calls, arranges shipment dates, and assists in referral intake as needed. 
• Maintains patient files, generated prescription paperwork/labels, and clinical paperwork. 
• Creates communication notes based on patient contact.
• Gathers supplies/equipment for patient orders in preparation for shipment/delivery
• Prepares pharmaceuticals for future compounding and non-compounded pharmaceuticals. Packs and ships pharmaceuticals to patients.
• Performs other duties and responsibilities as assigned.

Required Qualifications

• Education or experience equivalent to a high school diploma; some college preferred.
• Valid Technician License that is active and in good standing in the jurisdiction where they practice is required
• Experience in PC skills in Windows-based applications
• Advanced verbal and written communication skills
• Team-oriented, customer service focused, and able to identify process improvements
• Detail orientated and time management  to work independently
• Responsive, reliable and able to express assurance/confidence
• Understand the importance of timely work and effective planning.
• Prioritizing and organizing workload in adherence to deadlines.

Physical Demands:

• Constant sitting, walking and standing with occasional kneeling and stooping
• Specific vision abilities to include close vision, peripheral vision, and the ability to adjust focus 
• Constant talking and hearing 
• Constant use of hands and fingers, handle or feel objects with the ability to reach with hands and arms
• Occasionally lift and/or move up to 25 pounds. 

Preferred Qualifications

• National Certification (CPhT) preferred
• At least 1 year of data management or administrative experience, specifically tracking documentation and ensuing follow-up on processes
• Minimum one year of related experience in coordinating activities, administrative support functions, and customer service.
• Preferred experience working with healthcare insurance and medical terminology
• Prior Experience as a pharmacy technician, patient representative, or customer service representative preferred. 
• Skill in Tracking patient information, working with HIPPA covered documents
• Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
• Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
• Ability to multi-task with strong time management skills.

Education

High School Diploma or General Equivalent Development
(GED)

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/20/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.