Posted:
5/12/2025, 8:37:45 PM
Location(s):
Borough of Runnymede, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Operations & Logistics ⋅ Sales & Account Management
Position Summary
Why join our team?Role and Responsibilities
Your key responsibilities
Study the current European B2B Landscape for Service Operations and identify strong and standard processes from well established operations
Identify the B2B Service Operations needs for the Display business in all regions and establish a clear strategy to support B2B side and High end Consumer Side (The Wall Premium product line up)
Work with EDO office to ensure direct alignment to sales and product strategies.
Define the Standard for Europe that effectively builds the guide for all EU subsidiaries to implement
Identify a solution for low volume countries and regions
Identify and ensure all standard critical metrics are supported
Support you line management on Service Operations Development for In-Home Service Operations where needed
Represent your area to all Senior Collaborators and advise as necessary
With EDO and CX Teams, identify and support a path way to establish ‘Blue Glove’ Services for your business areas.
With HQ GBM teams, support Quality analysis and sample gathering where needed
Drive New Product introduction for your area, working to support service readiness (jigs, parts, training (with CS Academy) as needed.
What we need for this role
To be successful, you will possess the following skills and attributes:
Strong Experience in Service Operations Management and the key drivers for success is key
Technical Competence to understand repair and maintenance of Display business or equivalent
A strong and organised approach that works to identify, plan and deliver alone and when needed in a collaborative way
Experience in a Manufacturer is advantageous, not essential
Comfortable ain a very fast paced environment
Great Teammate with an open minded approach
Strong Communication skills able to translate complex situations to a simple form
Strong reporting and Data analytics skills
Excellent English, oral and written – other languages is an advantage
What does success look like?
A strong positive demeanour with a first class attention to detail
Expert in industry standard critical metrics (Defect Reate, NFF, Repeat Repair, Turn around time)
In 6 months a clear and well establish plane for all Europe should be established
Success will be dependent on strategic alignment but will be the start of the implementation and business agreement.
Success will be measured based on management of BAU activity and establishment of key strategy
You will a positive enabler for your subsidiaries and identifiable to them and this business area.
The interview process
2 stage interview:
Stage 1: Formal interview. Relaxed and open discussion about understanding the role, experience, strong points and concerning points.
Stage 2: A short presentation relative to the role. TBC
Interviewers will include: Konrad Szombara (Hiring Manager), Shahzad Sarward (Line Manager), Hr Representative and Karl Ko (2nd Interview only).
Skills and Qualifications
Benefits of working at Samsung include
Hybrid working – 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Car allowance
Pension contribution
Three volunteering days each year
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Website: https://www.samsung.com/
Headquarter Location: Suwon, Ch'ungch'ong-namdo, South Korea
Employee Count: 10001+
Year Founded: 1973
IPO Status: Private
Industries: Automotive ⋅ Electronics ⋅ Manufacturing