Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
About the team
As a Product Services Manager (PSM) you will be a key member of the Customer Success Services organization during an exciting time of unprecedented growth. You will be responsible for evaluating market opportunities, identifying, and designing new services offerings and packages and partnering with Product, Services, Marketing and Sales to ensure service market fit, profitability and Go-To-Market Delivery.
As a PSM at Smarsh will be responsible for the roadmap for their services line or area of responsibility, and the attach rates of delivered services products. This is a truly cross functional role with high visibility that will allow the right individual to make substantial impacts throughout the business. We are in a rapid growth phase of the business that requires ‘productizing’ new and existing services to ensure well-defined repeatable offerings that are profitable, scale and deliver customer value.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.