Detail Team Lead

Posted:
11/25/2024, 7:21:12 AM

Location(s):
Las Vegas, Nevada, United States ⋅ Nevada, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

That’s Nice, But What’s the Job?

Job Description

In short, as a Team Lead, you will supervise and motivate a team of Technicians, Cosmetic Associates, and/or Detailers by reviewing their reconditioning repair work completed on inventory vehicles in preparation for delivery to dealerships. Our reconditioning process includes identification of mechanical and cosmetic problems, and completion of repairs to correct identified problems. 

In long, the Team Lead will: 

  • Manage the movement of cars into and out of the Reconditioning Center safely for repairs, while meeting or exceeding set production and quality goals.
  • Review and identify mechanical and/or cosmetic defects of incoming inventory.
  • Mentor and train a team of technicians, cosmetic repair technicians, or detailers to complete tasks effectively, minimizing re-checks and delays in production.
  • Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
  • Participate in both Inspection and Repair procedures to maximize efficiencies and decision-making processes.
  • Work in ways to decrease the possibility of injury to yourself or other team members in the shop due to spills or other preventable hazardous conditions.
  • Portraying a positive image of DriveTime and actively participate in the creation of a positive, professional work environment.

So What Kind of Folks Are We Looking for?

  • Top of the “Line” communicator. Ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
  • Master of managing. Effectively manage and work with all levels of employees and customers.
  • Takes a hold of the wheel.  You’ll need to take the initiative and be comfortable doing so.
  • Quality decision-maker. Good decisions are made based on knowledge. We’ll need you to gather all the facts and consider them all when making decisions.
  • Listeners…Not Hearers Someone that seeks to understand not hears to reply.
  • A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it! 
  • Plays well with others. You will be working in a high-functioning team environment. We work together to win together.

The Specifics.

  • High School Diploma or equivalent.
  • 2+ years managing a minimum of 15 employees or more (Supply chain management preferred).
  • A minimum of 5 years’ automotive experience.
  • Valid driver's license and a good driving record

So What About the Perks? Perks matter

  • Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
  • But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
  • Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
  • Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!
  • No Customers. No worries. Just do what you love. Repair cars. 
  • Consistent Work Schedule. We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.
  • No Weekends, No Problems. Take it easy on the weekends (the only exception is during our peak season when business is booming).
  • 15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.


And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!