Join C.H. Robinson as an Operations Supervisor and lead a dynamic team of local and virtual professionals in our east retail commercial vertical. In this pivotal role, you’ll manage daily workflows, coach and develop your team, and drive performance excellence. You’ll be at the forefront of implementing changes that enhance efficiency, boost productivity, and ensure top-quality service. Your leadership will be key in nurturing talent, monitoring performance, and supporting our partners’ day-to-day needs through superior operations. Ready to make a difference? Apply now and become a key player in driving our success at C.H. Robinson!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

The deadline to apply is Wednesday, October 30th

Our ideal candidate will be located in Nashville, TN, but we are willing to consider candidates from Eden Prairie, MN as well.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Communicate role expectations, delegate tasks, monitor results, and provide coaching to meet productivity, quality, efficiency, and service goals.

• Conduct regular check-ins and annual reviews. Support team development by understanding individual needs and creating growth opportunities.

• Collaborate with next-level leaders to manage change and adopt new tools, technology, processes, and expectations.

• Participate in recruiting, selecting, promoting, and aligning diverse talent.

• Encourage feedback through various channels and work with managers to act on it, fostering open communication, inclusivity, and continuous improvement.

• Optimize daily workflow for quality and efficiency. Monitor and assess processes to identify improvement opportunities.

• Serve as an escalation point for exceptions and problem resolution.

• Ensure team understands and uses available tools and systems. Collaborate with leaders and stakeholders to improve system effectiveness and performance.

• Build relationships, communicate effectively, and partner on problem-solving.

• Prepare performance reports to provide insights on production, expenses, and service quality. Take action to improve results as needed.

Required Qualifications:

• High School Diploma or GED

• Minimum 3 years of customer service in an operations environment

• Minimum 1 year of leading or managing teams

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university

• Values a diverse and inclusive work environment

• Previous supply chain or transportation experience

• Previous Supervisor experience

• Previous customer service experience

• Knowledge of C.H. Robinson’s services

• Previous experience working on projects and initiatives with individuals outside of peer group

• Proficient in Microsoft Office Suite of programs

• Ability to build, manage and foster a team-oriented environment

• Ability to foster a collaborative and adaptive teamwork and communication style

• Strong written and verbal communication skills with the ability to effectively communicate to both internal and external audiences

• Ability to understand performance and financial metrics

• Demonstrate strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities

• Embraces change and employs a continuous improvement approach to their work

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.