Regional Project Coordinator – New York, NY (Hybrid)

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?  Come play a significant part in a global business that is committed to making financial services accessible to people everywhere. 

Western Union powers your pursuit.

Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs.

The Project Coordinator (PC) plays a pivotal role in synchronizing and overseeing projects and tasks across multiple countries. Responsible for ensuring seamless parallel progress in all regions. The PC analyses potential errors, conducts comprehensive client tests, and tracks feedback. This role demands project coordination skills coupled with a keen eye for optimizing workflows and project efficiencies.

Role Responsibilities

Monitor daily progress of projects

• Track progress across our four tech hubs (Madrid, India, US and Brazil) on a daily/weekly basis.
• Keep managers updated and in sync on the work being developed for each project.

Collaborating with other team members to understand requirements and functionalities

• Work closely with Product and Design teams to understand requirements and functionalities.
• Track differences of them in other projects.
• Align timeline to develop in a coordinated manner.
• Make sure knowledge and best practices are shared in advance.

Develop and track Project timelines and deliveries

• Track tasks progress through Jira for each Project.
• Develop Jira Dashboards for detailed project status.
• Develop, update and maintain a global roadmap for all projects.
• Identify dependencies with other teams to plan in advance

Monitor progress and address potential issues or blockers

• Identify potential issues and share with other projects.
• Track progress of them to assure completion in all regions/projects.
• Follow-up on vulnerability reports and ETAs for critical, high and medium tasks to be resolved.

Keep track of KPIs reports, providing insights to drive decision making.

• Track Jira to extract KPIs regarding team progress and capacity.
• Understand team’s capacity and each team member expertise to reassign to different projects in case of need.
• Prepare a template for team / project reporting to share with stakeholders, leadership team and others.

Documenting work, communicating and coordinating with the global team about changes

• Keep track of project documentation.
• Follow-up on deployment status and document status of tasks in each stage.
• Communicate important matters and keep everyone updated on major project updates.
• Encourage testing of our apps and retrieve and document feedback.

Role Requirements

• 2-4 years of experience coordinating projects
• Bachelor's Degree in BA or a related field
• Education or equivalent experience is required.
• Must be able to effectively communicate with team members and stakeholders
• Basic knowledge of project management best practices or similar experience
• Teamwork, problem-solving, adaptability, willingness to learn, time management, analysis

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The on-target earnings range is $52,700-63,000 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – specific benefits include:

• Medical, Dental and Life Insurance
• Flexible Time Off
• Family First Program
• Parental Leave

Location (Hybrid): 199 Water Street, New York, NY 10038

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-SS2 #LI-Hybrid

Estimated Job Posting End Date:

09-25-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.