The North American Controls Center of Excellence (“Controls CoE”) is a customer-focused team that provides professional, expert advice to senior management in their execution of an effective internal control strategy. The North American Controls CoE plays a key role in financial control oversight, and supports various projects and initiatives to develop, enhance and monitor internal control programs.
Reporting to the Director Control Programs, the Control Manager will execute control consulting projects, support external audits and regulatory examinations of the business, and manage the closure process for previously identified gaps in internal control. In doing so, the candidate will have an opportunity to work with business leaders to improve the efficiency and effectiveness of internal controls and related processes. As a result, this role is best suited to an internal control professional with strong relationship management, customer service, communication and influencing skills.

Position Responsibilities:

• Build models to rationalize existing businesses and review proposed financial arrangements, product offerings, distribution channels, selling partners, share class and pricing configuring and commission structures
• Provide analysis on the profitability of our various platform and model relationships with primary focus on our strategic partners. Continue to enhance profitability analysis
• Provide thought leadership and make recommendations around enhancements
• Analyze all new product offerings and other initiatives and develop ongoing profitability monitoring capabilities
• Work closely on the analysis of new marketing support agreements
• Prepare any pro forma analyses requested by the Board or senior management
• Partner with business heads on key strategic and tactical matters including standard and rationalized fee structures, breakpoints, expense cap analysis, omnibus transparency and any outsourcing decisions
• Perform financial and business reviews of potential divestiture targets and proposed fund adoptions, acquisition or merger candidates
• Identify and assist with the implementation of enhancements to the financial reporting process
• Identify the need for new reports (i.e. profitability), oversee the design build and implement the new reports
• Primary contact for Finance Associates when issues arise over financial systems. Work to resolve any issue in a timely manner.
• Ensure interfaces between financial systems are working correctly
• Serve as a lead facilitator for user acceptance testing during system integrations/implementations
• Lead process improvement projects driven by the needs of the business
• Assist in documenting business processes and workflows
• Troubleshoot production issues through discussions with end users and technical leads
• Validates solutions design to ensure they meet the business needs, goals and/or objectives
• Presents recommendations for application enhancements and/or business process improvements
• Creates and maintains up to date systems documentation and end user training material
• Anticipates impacts of system changes and communicates to impacted functional teams
• SQL – work with software developers to continue profitability project, design for future enhancements and system feeds, build automation and validations
• Datahub – assist with validating data, train end users
• Other – assist where needed on other technical systems

Required Qualifications:

• CPA designation with 5-7 years of relevant experience in progressive accounting roles

• People leadership experience of at least 3 years

• Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving, organizing, planning and analytical skills.
• Excellent oral and written communication skills with influencing and negotiation abilities
• Proficient with MS Office (Word, Excel, Access, PowerPoint)
• Process analysis and documentation skills, including flow charting

Preferred Qualifications:

• Experience applying the COSO framework to internal control assessments
• Knowledge and experience from an internal/external audit role
• Knowledge of life and health insurance industry
• Public accounting experience

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid