Overview

Pylon is a Series B, AI-native B2B company building the next generation of customer support.

Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence.

This is a massive market with incumbents that weren't built for AI-first workflows.

Company

• Series B, $51M raised to date

• Backed by a16z, BCV, General Catalyst, Y Combinator

• 100+ employees

This is a fully in-person role in SF; we do not offer remote or hybrid options.

About the role

Events are our most proven pipeline channel and this role owns it.

As the Events Marketer at Pylon, you will own our events program from strategy through execution: deciding where to invest, building out owned event formats, and ensuring every touchpoint before, during, and after moves the right people closer to a conversation with our team. You'll build Pylon's brand presence with founders and post-sales leaders and partner closely with Sales, Success and Marketing to make sure every event drives the business forward.

We have playbooks that work. We're looking for someone to take what's working and push it further with more creativity, testing, and scale. This role is ideal for someone who is as comfortable developing a quarterly events strategy as they are on-site running a dinner.

Responsibilities

• Develop the annual events strategy: which events to invest in, why, and what success looks like for each

• Own our conference presence end to end, from contract and booth to on-site execution and post-event follow-up

• Build and scale our hosted event programs: dinners, workshops, founder community events, and wrap-around activations

• Develop community programs that extend the value of events beyond the room, including formats like a Slack community for customers and power users

• Own the planning and execution of our first-ever Pylon user conference

• Drive pre-event targeting and outreach in close collaboration with sales to ensure the right people are in the room

• Manage the on-site experience and post-event follow-up to drive pipeline progression

• Build repeatable playbooks so the events program scales as we grow

• Manage vendor relationships, budgets, and contracts across all programs

• Report on events performance against pipeline and relationship outcomes, not just attendance

• Use Claude and other AI tools to accelerate your work across research, outreach, logistics, and reporting

This role might be for you if you:

• Have 5+ years in event marketing or a closely related role at a B2B SaaS company

• Have demonstrated ownership of an events program, not just execution within one

• Have strong strategic instincts: you can articulate why an event belongs in the plan, not just how to run it

• Are highly organized and can manage multiple programs simultaneously without losing the details

• Build strong relationships with sales and know how to align events to pipeline goals

• Are comfortable as both the strategist and the person setting up the room

• Are willing and excited to travel 20-40% of the time for on-site execution
  

Strong candidates may also

• Have experience with creative, experiential, or guerrilla marketing formats

• Have familiarity with Salesforce, Clay, Sequel, or similar tools

• Bring existing relationships with venues, production agencies, or AV partners
  
  

This role might not be for you if you

• Prefer a standard nine-to-five schedule with fixed, predictable hours

• Are not excited by the thought of frequent travel for on-site execution

• Would rather work in isolation than collaborate with cross-functional teams

• Avoid ambiguous environments and prefer following existing playbooks over building and testing new ones
  

Our Perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More About Pylon

Traction: Hundreds of paying customers and growing fast

Funding: Series B ($51M total raised), backed by Y Combinator, General Catalyst, and a16z

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: 100+ and growing