Work Flexibility: Onsite

Job Mission / Purpose:

• To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.

• To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers..

• To seek opportunities of improving the service that is provided for our external/internal customers.

• To actively promote and support Stryker’s Sales Activities.

• To seek opportunities of improving our services as a sales tool

• To support the wider Customer Logistics team as a whole when and if required

Key Activities & Responsibilities

• To offer our customers a first class service to compliment the rest of the Stryker Corporation.

• Processing of sales orders.

• Processing quotations, if needed

• Processing invoices, if needed

• Maintenance and promoting growth of our automated ordering systems

• Managing On Time In Full KPIs where possible ensure timely delivery of products to meet customer requirements.

• Trying to meet Service Levels / KPI´s

• Pro-actively seek methods of improving the services provided by the department

• The department supports the sales and where necessary, the marketing teams, in their endeavors to achieve the company sales targets.

• To support the wider Customer Logistics team as a whole when and if required

Job Dimensions:

• Customer Service Rep. will not have any direct reporting responsibilities, however you will be expected to act as a role model and manage processes that are performed by the team.

• You will be expected to be flexible in terms of assisting the team in times of high volumes of workload and priority such as month and quarter end

• As a Customer Care Specialist  you will lead by example, driving the following asepcts of the department

• Operational KPIs as specified by the departmental Supervisor

• Team Engagement

• Departmental projects and initiatives

• Productivity in the department

• Processes are followed and opportunities for improvement are identified and actioned

Education/Experience:
•    Proven communication and writing skills.
•    Customer care experience.
•    Computer skills.
•    Min Matric or equivalent qualification

Essential
•    2 years' experience as an operative/specialist in your area (either in Stryker or elsewhere)
•    Demonstrate previous team leading experience
•    Demonstration of evidence of the following:
•    Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement
•    Active involvement in team engagement
•    Must be energetic and of a personable nature.
•    Clear communication skills are necessary.
•    Accuracy and attention to detail is essential.
•    Pro-active and the ability to consider the wider picture are important.
•    Must be conscientious, committed, focused and professional in their work ethics.
•    Ability to handle numerous tasks at any given moment and to work under pressure.
 

Travel Percentage: None