Client Operations Support Specialist - Perú

Posted:
8/7/2024, 12:53:43 AM

Location(s):
Lima Metropolitan Area, Lima, Peru ⋅ Lima, Peru

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Key Responsibilities:

• Manage customer HR and Payroll processes, including employee onboarding and offboarding to ensure a seamless transition and setup.

• Ability to conduct first-level root-cause analysis for process and technology issues.

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.

• Assist clients with the usage and optimization of company products and services.

• Monitor and track client issues, providing timely updates and resolutions.

• Collaborate with internal teams, including sales, technical support, and product development, to address client needs and enhance service delivery.

• Maintain accurate and detailed records of client interactions and support activities.

• Prepare and deliver regular reports on client operations and support activities.

Talent2win

Website: https://talent2win.com/

Headquarter Location: Westborough, Massachusetts, United States

Employee Count: 1-10

Year Founded: 2019

IPO Status: Private

Industries: Information Technology ⋅ Recruiting ⋅ Staffing Agency

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