Query & Resolution Senior Analyst (within Accounts Payable)

Posted:
2/23/2026, 8:59:27 PM

Location(s):
Masovian Voivodeship, Poland

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Work Flexibility: Hybrid

The mission of the Q&R Senior Analyst is to provide support and excellent all-round customer service interacting with various departments, buyers, suppliers and stakeholders with a focus on root cause analysis and timely payment.

Who we need:

  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

  • Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

  • Liaise with relevant parties (buyers, requestors and suppliers, etc.) to resolve critical invoice and PO discrepancies

  • Shared mailbox management for a team cluster + ownership of a shared mailbox for a specific entity

  • Handle internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfaction

  • Work closely with the team and other departments to resolve invoice issues and to identify and correct root causes of errors 

  • Proactively participate in daily huddles

  • Own and drive the escalation of tickets in Service Now related to vendor setups, banking details and other

  • Actively participate in process improvements and various transversal projects

What you will need:

Required:

  • Fluency in English

  • Minimum 1 year of relevant working experience in Accounts Payable or Accounting 

  • Familiar with ERP systems, Accounting and Customer Service

  • Degree in Finance, Accounting or related field 

Preferred:

  • Experience in a multinational environment or in shared service center

Salary information will be provided during the recruitment process.

Travel Percentage: None