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Department: APAC Hardware Service

Manager: Hardware Service Manager, APAC Region

Job Summary

Responsible for comprehensive hardware support, including installations, repairs, maintenance, and regulatory compliance, among other related tasks. This position oversees responsibilities in Korea and other countries within the APAC region.

Essential Duties & Responsibilities

(Additional duties may be assigned depending on experience)

• Build and develop equipment service and implementation capabilities required by the business to support an expanding customer mix.
• Assist and coordinate with customers throughout the equipment’s lifecycle, from pre-installation to preventive maintenance and repair, offering support both virtually and on-site as needed.
• Cultivate a comprehensive understanding of the business’s equipment portfolio, encompassing both hardware and software aspects, which includes repair, preventive maintenance, servicing, and software updates.
• Oversee the equipment management process for both customer-owned and loaner devices.
• Ensure all equipment adhere to the highest quality standards and comply with regulatory mandates.
• Foster and manage relationships with third-party service providers, focusing on their training and development.
• Deliver service support to the APAC region, addressing technical challenges in collaboration with individual country teams.

Qualifications

• Minimum Qualification: Bachelor’s degree or higher in engineering is preferred.
• 3+ years related experience and/or training, or equivalent combination of education and experience
• In depth knowledge and hands-on experience on diagnostic/testing equipment
• A relevant certificate or license is advantageous.
• A valid driver's license and willingness to travel.
• Excellent active listening and customer service skills.
• Effective written and spoken interpersonal skills in English
• Self-motivated and willing to take challenges to new technology
• Good personality with creative, aggressive, hands-on working style
• Experience in many product presentations and complaint handling
• proactive, organized, interpersonal, team-player who is a quick learner
• Superb work ethic and a growth mindset.

Other Skills

ㆍLanguage skills – Fluently in English

ㆍProficiency with Microsoft Office applications

Work Location

Gwanggyo, Gyeonggi-do Province, South Korea

General Requirements

ㆍMust be highly motivated, driven with excellent organization skills and the ability to work as part of a team, as well as on own initiative.

Neogen Corporation is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

본 직무는 하드웨어 제품군의 전문적인 지원 업무를 합니다. 기술적 능력과 현장 경험을 바탕으로, 네오젠의 제품이 아시아 지역 고객들의 요구를 충족할 수 있도록 중요한 역할을 수행합니다. 또한 다양한 국가와 협력하기 때문에 국제적인 비즈니스 환경에서 귀중한 경험을 쌓을 수 있습니다.  

[주요 업무]   

• 아시아 다양한 국가의 서비스 지원 업무 수행 

• 하드웨어 서비스 지원 시스템 구축

• 품질 및 고객 서비스 향상을 위한 데이터 분석

• 각 나라의 서비스 엔지니어 관리 감독 및 교육 

• 제품 설치, 예방 정비, 교정 및 수리. 필요에 따라 현장 지원 업무 수행

• 하드웨어 품질 기준 준수 및 규제 사항 확인

• 서비스 제공업체 관리 감독 및 교육

• 비즈니스 지원 업무 

[자격요건]

• 학사이상. 컴퓨터, 전기,전자 및 기계 또는 관련 공학 전공하신 분

• 3년 이상의 관련 경력 있는 분(혹은 관련 교육 및 훈련에 상응하는 분)

• 진단/테스트 장비에 대한 지식 및 실무 경험이 있는 분

• 비지니스 영어 소통이 가능한 분

• MS Office 활용이 가능한 분

• 운전 면허증 소지한 분

• 새로운 기술 습득 및 도전에 열정이 있으신 분

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From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.