As a Competitive Operations professional focused on player and team operations, professional focused on player and team operations, your role is to design, implement, and manage systems to facilitate the autonomous coordination of Pro Players at International Events, including transportation and hotel booking. . This role will also work closely with the event manager, Competitive Operations Leads, and other counterparts in preparation for events, for events, and attend each event. This role will be responsible for the preparation and onsite leadership of player operations at International Events to include schedule creation, communication channels, etc. to include schedule creation, communication channels, etc., and managing a team of contractors to deliver event-centric logistical service and handling of Pro Players. While not at events, this role will focus on driving continuous assessment, improvement, and optimizations for effectiveness, efficiency, and alignment with Riot Esport priorities.

Responsibilities:

• Own player operations preparation for international events, including travel coordination, hotel bookings, team-specific schedules, communication channels, and more.
• Travel to international Tier 1 events and lead player operations onsite, managing contractors, overseeing logistical coordination of players and Teams and ensuring consistent processes and experiences across events.
• Collaborate with cross functional teams to build, design, and implement the Player Operations program for International Events, including:
• Process Engineering end-to-end processes to enable Teams and Vendors to fulfill travel needs in an autonomous manner.
• Build, manage, and optimize cost frameworks that balance accuracy, cost effectiveness, predictability, and Pro Player comfort.
• Design and create key artifacts, tracking tools, and organizational systems to facilitate all necessary functions and effectively communicate knowledge and best practices with relevant parties.
• Build a selection, training, and onsite playbook for Player Handers at events.
• Continuously monitor and improve all aspects of the Player Operations function, including processes, technology, and personnel.
• Advise Teams and Players on responsibilities, necessary skill sets, and expectations for their personnel at events.

Required Qualifications: 

• 5+ years of supervisory / management experience for live events, including managing multiple teams and / or personnel onsite 
• 3+ years with demonstrated experience designing, implementing, and owning cross functional processes with multiple diverse stakeholders 
• 3+ years work experience in event logistics and coordination
• Demonstrated experience navigating and communicating in complex, adversarial environments, with emphasis on de-escalation and consensus building 
• Strong project management and organizational skills
• Intermediate to advanced knowledge in productivity tools like excel / google sheets; airtable; or other similar software. 
• Ability for frequent, international travel (~50%)

Desired Qualifications:

• Experience or understanding with esports and / or gaming / esports community
• Multilingual capability (Spanish, Portuguese, Korean, Chinese)
• Experience managing and overseeing high-profile individuals in or outside events (e.g., professional athletes, professional gamers, celebrities, influences, etc.)

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

 

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.