Director, Consumer Services - Denver, Colorado
Are you passionate about Product Management in FinTech? Do you have experience delivering digital products that delight consumers and add business value? If you have a track record of driving product success, you apply user-center design practices to the creative process of ideating on new products that solve customer needs and have a robust level of alternative financial service offerings. Then it’s time to join the Western Union’s Value Added Services function as a Director, Consumer Services.

Western Union powers your pursuit
We are looking for product leaders at Western Union who are customer-centric, growth leaders and can influence the product and organization to grow the current product portfolio and build new portfolios catering for our customers.

Role Responsibilities

• Owning end to product P&L including product ideation, conceptualization, business case, development, monetization and commercialization.
• Work with Western Union leadership, cross functional leaders and regional leaders for products
• Lead product roadmap, strategy for near term and long term and drive a three-year roadmap and alignment with marketing, business, technology, portfolio and program management
• Inculcate a data driven product management and manage product KPIs across the entire customer engagement journey
• Own all communications, messaging and reviews for the products such as monthly, quarterly and annual reviews
• Define and build the best practices in product management and product development
• Showcase ownership and deliver based on the organization's goals
• Mentor, coach and grow the teams
• Build trust and influence across teams, stakeholders and the organization

Role Requirements

• 10+ years of experience in consumer facing software products at retail environments
• Strong experience of deploying solutions at physical retail locations
• Has experience in growing, hiring, mentoring and working across global cross functional teams including product, design, technology, marketing, compliance, BD and sales
• Has built products from 0 to 1 and scaled them to multi-million-dollar product portfolios
• Has an impeccable understanding of data, metrics and follows data driven decisioning
• Can collaborate, build trust and navigate through teams and geographies to build products that delight our global customers

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/  

Salary
The annual base salary range is $151,745 – $215,908 per year. This role is also eligible to receive short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Family First Program
• Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

08-29-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.