Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 

OPERATIONS 

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

ROLE

We are seeking a Workforce Planning & Strategy Specialist to join the Workforce Forecast & Planning team at Farfetch. This role is primarily strategic and business-facing, owning workforce demand and capacity planning across key operational areas while ensuring our internal planning tools remain reliable, scalable, and fit for purpose.

You will act as a trusted advisor to Operations and Finance leaders, translating forecasts and operational drivers into clear workforce strategies and actionable capacity plans. While this role does not focus on building statistical forecasting models from scratch, you will be technically capable of maintaining, improving, and automating planning tools and data workflows that support decision-making.

This position requires strong business acumen, stakeholder influence, and the ability to connect operational strategy with data-driven workforce planning.

What Success Looks Like in 6–12 Months:

You are recognised as a trusted workforce strategy partner to Operations and Finance;

Workforce plans directly influence hiring, budgeting, and investment decisions;

Planning tools are stable, automated, and scalable, requiring minimal manual intervention;

Scenario modelling supports proactive rather than reactive workforce decisions;

Stakeholders rely on your insights to guide operational and financial outcomes.