Posted:
12/16/2024, 11:43:29 AM
Location(s):
Kulim, Kedah, Malaysia ⋅ Kedah, Malaysia
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ IT & Security
Key Responsibilities
Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.
Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
Attend AMAT classes in designated product line and external classes for third-party software.
Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
2 - 4 YearsWork Experience:
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Website: https://appliedmaterials.com/
Headquarter Location: Santa Clara, California, United States
Employee Count: 10001+
Year Founded: 1967
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Electronics ⋅ Manufacturing ⋅ Semiconductor ⋅ Software