Account Executive-Inside Sales - Hybrid

Austin, Texas

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

We are seeking a driven Account Executive to join our growing sales team.  In this role, you will work with prospects and partners and will be responsible for driving both new and expansion revenue for BigCommerce. This role will work from a BigCommerce office location, and will be surrounded by a team of motivated Account Executives and Sales Leaders committed to enabling success.

What You’ll Do:

• Inside sales role responsible for driving sales revenue through new client acquisition, selling to accounts within an assigned geography

• Owns expansion selling (cross-sell and up-sell) after opportunities are uncovered by Customer Success Managers or Technical Support; will spend a minority of time hunting for opportunities within existing Mid-Market accounts

• Owns landing new accounts; accountable for an organic quota

• Prepares proposals, contracts/agreements, and sales presentations, educating clients on the BigCommerce value proposition

• Acts as the main point of contact for customers regarding ongoing business requirements and issues

• Manage complex sales cycles involving multiple partners and stakeholders

• Resolve customer inquiries, problems, and complaints to maximize customer satisfaction

• Maintain a CRM with a high volume of leads and effectively manage an account set, keeping detailed and accurate notes of all sales-related activities

Who You Are:

• 2+ years in a high volume, fast-paced inside sales environment in a technology organization

• Proven history of consistently beating sales quotas and objectives

• Experience in eCommerce is a plus

• Self-driven, results-oriented outlook

• Excellent written/verbal communication and customer relationship skills

• Ability to manage sensitive client information while maintaining strict confidentiality

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