As a Business Analyst – Contract Pricing & Accuracy, you will play a key role in bridging business needs and technology solutions. You will support the Contract Pricing & Accuracy team in the rollout and continuous improvement of systems, processes, and methodologies aligned with the company’s long-term transformation objectives.

In this role, you will collaborate closely with cross-functional stakeholders to gather requirements, analyze processes, and design effective solutions that enhance accuracy, efficiency, and user experience. You will act as a subject matter expert (SME) for contract management systems and processes, contributing as a highly skilled individual contributor while maintaining a holistic understanding of enterprise systems and solutions.

Responsibilities

Requirements Gathering & Process Analysis

• Partner with business users, project managers, and technical teams to elicit, analyze, and document functional and non-functional requirements.

• Conduct interviews, workshops, and working sessions to understand business processes, challenges, and improvement opportunities.

• Analyze current-state workflows, systems, and data flows to identify gaps and optimization opportunities.

• Document current and future-state processes using process maps, flowcharts, and diagrams.

Data Analysis & Solution Design

• Analyze datasets to identify trends, patterns, and actionable insights related to contract pricing and accuracy.

• Develop reports and dashboards to support operational and strategic decision-making.

• Collaborate with business and technology teams to design solutions aligned with business objectives and system capabilities.

• Define test scenarios, support system testing, and actively participate in User Acceptance Testing (UAT).

• Ensure delivered solutions meet business requirements, quality standards, and compliance expectations.

• Create and maintain comprehensive documentation, including requirements, process flows, user manuals, and training materials.

Stakeholder Communication & Change Management

• Act as a liaison between business stakeholders, technology teams, and other key partners.

• Present findings, recommendations, and status updates clearly and effectively to stakeholders.

• Support change management initiatives related to system implementations and process improvements.

• Train end-users on new processes, tools, and system enhancements.

Contract Administration & System Support

• Create and maintain contracts and amendments within the Contract Management system through completion.

• Configure and maintain system settings such as association tables, user groups, approval workflows, and metadata standards.

• Ensure accurate and timely capture of contract metadata.

• Serve as the first point of contact for users with questions or issues related to the Contract Management tool, providing timely and effective support.

• Train new users and conduct workshops as needed.

• Develop and maintain user guides and training documentation.

• Generate reports and dashboards to monitor contract status, compliance, and performance.

Skills

• Minimum 3 years of experience as a Business Analyst or in a similar role, preferably supporting contract management, pricing execution, or metrics management.

• A proactive professional with a strong desire to learn and contribute continuous improvement ideas.

  A positive, accountable mindset with a focus on delivering high-quality work and meeting commitments on time.

• A growth-oriented individual who is motivated to develop professionally and help elevate team performance.

• Hands-on experience with contract management tools such as Icertis, Ariba, DocuSign, or similar platforms.

• Strong analytical skills with a high level of attention to detail.

• Proficiency in Microsoft Excel, Visio, and PowerPoint.

• Excellent written and verbal communication skills.

• Strong problem-solving and issue-management capabilities.

• Ability to work independently, manage priorities, and meet deadlines and SLAs.

• Experience or certification in Agile, Scrum, or Lean Six Sigma (Green Belt) is a plus.

Education

• Bachelor’s degree in Industrial Engineering, Business Administration, or a related field.

• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

Benefits:

• Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)

• Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available