Job Category

The Sr. Account Manager for our QRP platform is responsible for owning and growing key client relationships, driving performance, and ensuring long-term success across the program. This role serves as the primary point of contact for clients, balancing day-to-day execution with strategic guidance to optimize results, improve performance, and identify growth opportunities.

This position works cross-functionally with Sales, Account Management, Business Development, Media, Product, Project Management, and Onboarding to deliver a seamless client experience from onboarding through ongoing optimization and expansion.

 

Responsibilities

• Serve as the primary point of contact for assigned clients, managing relationships and communication
• Monitor and analyze performance metrics (volume, conversion, revenue) and provide actionable recommendations
• Lead client calls, QBRs, and strategy sessions
• Troubleshoot and resolve client issues, escalations, and integration challenges
• Partner cross-functionally with Media, Product, Sales, Biz Dev, Project Management, and Onboarding teams
• Identify and drive growth opportunities, including upsell and expansion
• Coordinate new launches, enhancements, and timelines
• Align internal teams on prioritization and execution of client needs
• Track and communicate revenue, forecasting, and performance trends
• Drive client success, retention, and long-term growth

Requirements

• 5+ years of experience in Account Management, Client Success, or Sales (preferably in a tech-enabled or performance-driven environment)
• Experience working with APIs, integrations, or technical products (preferred)
• Strong understanding of performance metrics, revenue models, and optimization strategies
• Proven ability to manage multiple clients and priorities in a fast-paced environment
• Experience working cross-functionally with Sales, Product, and Operations teams
• Excellent communication and presentation skills (client-facing and executive-level)
• Strong problem-solving and strategic thinking skills with the ability to execute
• Comfortable navigating ambiguity and building processes from scratch