Responsibilities:

• Answer in-coming telephone calls from Retailers, Sales Representatives, consumers etc. and provide quality service and solutions.

• Perform basic order management function:

a)   Track and maintain orders and order entry includes prop order, return order, credit/debit memo, comp order … etc.

b)   Resolve credit issues and allocation holds. Ensure accurate and timely delivery of products to accounts.

• Represent Responsible for monthly reporting and analysis 

• Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.

• Communicate professionally, efficiently and tactfully with customers, sales representatives and related parties through verbal and written communication.

Requirements:

• University or above

• Fluent in English

• 1-year consumer complaint handling experience

• Ability to handle difficult consumer complaint independently

• Customer service or order management experience in FMCG industry is a plus

• Ability to coordinate multiple tasks simultaneously and work within a team and across functions

• Detail oriented & good organization skills

• Strong communication skills.