Imagine yourself…

• Growing your expertise and expanding your skillset with every project. 

• Thriving in a supportive team environment that inspires you to strive for excellence. 

• Contributing to a brighter, more sustainable future. 

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

We offer:

• Best in industry vacation quota
• Hybrid working
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health and wellness benefits

Reporting to the Service Director India and South Asia, the Service Support Manager is responsible for handling team of dispatchers coordinating service activities for online and laboratory analytical instruments used in water, wastewater, and industrial process monitoring applications. The role ensures publishing weekly service dashboards, ensuring effective scheduling of service jobs, coordination with Field Service Engineers, addressing customer escalations, and accurate and timely service invoicing in accordance with AMC/CMC and service contract terms.

This position is part of the India Commercial Organization located in Bangalore and will be Hybrid.

In this role, a typical day will look like:

• Supervise daily customer support operations, including scheduling of engineers and track issue resolution
• Act as the primary escalation point for complex customer concerns, ensuring timely and effective resolution
• Works closely with bidding team for timely submission of GEM tenders, tenders from public sector/RFQs from customers
• Ensure timely invoicing of Contracts and track contract coverage and renewals
• Collaborate with field service engineers and technical teams to align customer support with service delivery
• Identify opportunities to streamline workflows, improve response times, and enhance customer experience
• Track KPIs such as response times, resolution rates, and customer satisfaction scores; prepare regular reports for management.
• Work closely with sales, technical, and global service teams to ensure customer needs are met consistently
• Works with IT teams for resolution of issues in handling Service work orders
• Ensures safety stock for critical instruments to cater customers quickly.  

The essential requirements of the job include:  

• Bachelor’s Degree or Diploma in Engineering (Instrumentation / Electrical / Electronics / Mechanical / Chemical).
• 8 - 10 years of experience with proven service revenue growth responsibility.
• Willingness to relocate across India basis job / company priorities
• Willingness to travel
• Good written and verbal communication skills
• Teamwork and ability to work across cultures, locations, and business teams
• Expertise in MS office. Exposure to Copilot AI tools would be added advantage
• Proactive and action-oriented with an eye for detail
• Self-motivated with a passion for driving business growth in a rapidly evolving market
• Problem-solving skills and the ability to develop innovative solutions to meet customer needs
• Excellent communication and interpersonal skills, with an ability to build and maintain customer relationships           

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. 

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.