Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Netapp Storage Area Network (SAN) Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: - Storage allocation/deallocation on SAN /NAS (Netapp, IBM all flash storage, HP3PAR). - Perform SAN and NAS System Health Checks - ISL/Port health checks - Director / Switch performance checks - Storage pool utilization and performance KPI checks - Monitoring of Storage Alerts for Hardware failure and storage volume alerts. - Impact assessment for maintenance of Storage array (upgrades, hardware failures, director replacement, cable replacement, port failures, cage failures etc.). - Work with Vmware and UNIX team to validate multipath and remediate any gaps - Coordinate with datacenter team and vendor for Hardware failure replacement. - Monitoring of SAN port alerts and take corrective actions to fix the issues. - New SAN Zone creation and modification of existing zones as per the requirement. - Storage replication troubleshooting (BCV – business continuity volumes) Additional Information: - The candidate should have a minimum of 4 years of experience in Netapp Storage Area Network (SAN) Administration - This position is based at our Noida office - A 15 years full time education is required

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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