Posted:
1/19/2026, 11:01:48 PM
Location(s):
Boston, Massachusetts, United States ⋅ Massachusetts, United States
Experience Level(s):
Internship
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
About the Team:
The Voice of the Customer team creates a culture where customers are at the core of everything athenahealth does. We sit within the Customer Success organization which manages the customer relationship from post-sales through maturation on our products and services. We enable the customer voice to be heard by collecting, analyzing, and sharing their feedback to drive awareness and action among our product and service teams. We engage our customers via our online community and user groups to communicate how their feedback impacts software development.
User Engagement Co-op
We’re looking for an energetic, motivated and detail-oriented individual to support the User Engagement sub-team on the Voice of the Customer team at athenahealth. This includes community administration, moderation, and customer collaboration. You must be passionate about user experience and ready to jump in and quickly familiarize yourself with the components of our Success Community.
Responsibilities:
Support our Community Administrator of the Success Community with 400k+ users including physicians, nurses, billers, and practice managers in navigating the self-help and support resources.
Support our Community Moderator in monitoring customer discussions and questions. Collaborate on decision-making regarding user engagement. Review and process product feedback submitted to athenahealth.
Support our User Group Program Manager to foster engagement and participation in the user group online community, as well as virtual meetings and in-person events. Assist with maintenance/updating user group related artifacts and monitor user group health reporting/metrics.
Qualifications:
Strong writing and communications skills
Strong listening, monitoring, and follow-through skills
Solid time management skills and attention to detail
Self-motivated; ability to work independently and as part of a team
Ability to quickly learn our systems and get up to speed on our products and services
Flexibility and willingness to take on new tasks and challenges
Expected Compensation
$0 - $0The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Website: https://www.athenahealth.com/
Headquarter Location: Watertown, Massachusetts, United States
Employee Count: 5001-10000
Year Founded: 1997
IPO Status: Delisted
Last Funding Type: Post-IPO Equity
Industries: Enterprise Software ⋅ Health Care ⋅ Information Technology ⋅ Medical