Job Summary:

The Sports & Entertainment Technology Team provides support for the Detroit Red Wings, Detroit Tigers, Detroit Pistons (venue), and 313 Presents. This support spans multiple venues, including Pine Knob, Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, Fox Theatre, Comerica Park, and Little Caesars Arena. Along with campuses in Lakeland, Florida, and the Dominican Republic.

The Event Support Technician plays a critical role in ensuring the success of live events, and the daily venue, sports, and entertainment operations. This role is responsible for pre-event preparation, on-site technical support during events, and post-event follow-up across a wide variety of event types.

In addition to gameday and every live event, this technician provides support to colleagues and their devices across Sports & Entertainment. Both in-person and remotely across other campuses.

This role requires a dynamic, adaptable individual with a strong work ethic and a passion for live event environments. It offers a unique opportunity to gain hands-on experience across multiple IT specialties while contributing to the success of some of the region’s most iconic sports and entertainment experiences.

Key Responsibilities:

• On-site support across all venues, events, and teams affiliated with Ilitch Sports & Entertainment
• Performing daily venue checklists, technology conversion, between sports and concert events
• Setup, support and teardown of NBA-required technology
• Working within the service desk queue to resolve issues efficiently.
• Performing daily venue checklists, system upkeep, and building conversion tasks.
• Supporting project initiatives and venue technology upgrades.
• Collaborating with IT and operational partners across sports, broadcast, and venue operations.
• Support various venue technologies, applications, and corporate users and visiting guests
• Assist with the seasonal opening and closing of the outdoor amphitheaters
• Interface with food & beverage I.T. partners to troubleshoot point-of-sale technology
• Perform venue technology conversions on a per-show basis
• Must be available to work nights, weekends, and holidays

Supplemental Job Functions:

• Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the ServiceNow service desk.
• Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects.
• Performs other duties as assigned
• Perform emergency temp repairs of ethernet cabling, and other venue technology infrastructure.

Required Knowledge, Skills and Abilities:

• 2-years of higher education completed, or equivalent experience
• 1 year working in a technology support role, or higher education and certifications
• A+, Net+, certifications or equivalent experience.
• Demonstrates excellent customer service skills. Experience in a customer service role is a plus
• Ability to troubleshoot network connectivity, and communicate with network engineering team to resolve issues
• Proficient with Windows 10 & 11, MacOS, and mobile OS (Android & iOS)
• Strong understanding of computer hardware
• Understanding of general signal flow, physical cabling types within AV and IT functions
• Well-versed in computer peripherals and connector types
• Ability to troubleshoot issues independently & within a team support structure
• Pull and terminate Ethernet cable as needed on a per-show basis
• Operates with a sense of urgency and is self-starting
• Strong work ethic and willingness to get the job done
• Ability to multi-task and remain organized while monitoring multiple support channels and service desk tools

Preferred Knowledge, Skills and Abilities:

• Sports & Entertainment, Venue Industry Experience
• Event AV, Broadcast, or Live Production technology experience or knowledge is a plus
• Experience working in live events even non-technical
• Networking fundamentals and OSI model familiarity

Working Conditions:

• Must be available and willing to work extended and irregular hours as needed including nights, weekends, and holidays, to meet business needs.
• Exposure to high noise level
• Exposure to large crowds
• Frequent visual/auditory attention
• Ability to lift 50lbs.
• Required to work at all venues within the state hired.

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.      

Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
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