Job Posting Title:

Viewer Experience Advocate

Req ID:

10155017

Job Description:

•Ability to diagnose and resolve common PC and home network errors for consistent
viewer support.
•Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
•Strong written and verbal communication skills.
•Excellent typing, phone, and computer navigation skills.
•High standards of written communication, including proper punctuation, grammar, and
spelling in both English and Spanish.
•Good comprehension and documentation skills.
•Familiarity with digital streaming services and devices.
•A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers
and team.
•Robust time management skills to ensure productivity aligns with department standards
•Willingness to work 365 days a year (including holidays) with 24-hour support
availability.
•Dependable access to transportation.
Nice to Haves:
•Proficiency in Microsoft Outlook, Chrome, and navigating Disney+, ESPN+, and Hulu
websites
•Ability to navigate various digital communication channels efficiently to provide viewers
with prompt, courteous, and accurate information
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity
employers and welcome all job seekers including individuals with disabilities and veterans with
disabilities. If you have a disability and believe you need a reasonable accommodation in order
to search for a job opening or apply for a position, email
[email protected] with your request. This email address is not for
general employment inquiries or correspondence. We will only respond to those requests that
are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive
consideration for employment without regard to race, color, religion, sex, national origin, sexual
orientation, gender identity, disability or protected veteran status. Disney fosters a business
culture where ideas and decisions from all people help us grow, innovate, create the best stories
and be relevant in a rapidly changing world.

The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Job Posting Segment:

Business Planning & Operations

Job Posting Primary Business:

Viewer Experience Call Center

Primary Job Posting Category:

Call Center

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Remote Worker Location, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-07-08