Posted:
9/29/2024, 3:01:58 PM
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ IT & Security ⋅ Sales & Account Management
Workplace Type:
Remote
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
***CLIENT SUCCESS EXECUTIVE***
Acute Clients / Remote U.S. Role
Sunrise™ | Altera Digital Health (alterahealth.com)
JOB SUMMARY
The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. The CSE seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base.
To accomplish these goals, the CSE partners with our clients and internal stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations and an organization’s strategic objectives.
The CSE is responsible for reviewing client business objectives, creating actions to support them, and reporting progress on Key Performance Indicators.
ESSENTIAL FUNCTIONS
JOB REQUIREMENTS
Education
Bachelor's degree in business administration, healthcare administration, information technology, or a related field, or equivalent years of experience
Work Experience
TRAVEL
10% -25% travel to various client locations may be required.
WORK LOCATION
Remote, U.S.-based role. Eastern or Central time zones are preferred locations.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
Website: https://alterahealth.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 5001-10000
IPO Status: Private
Industries: Health Care ⋅ Health Diagnostics ⋅ Information Technology