Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

The Vendor Management Specialist is responsible for sourcing, vetting, onboarding, and managing quality vendors to perform property preservation services for clients nationwide. This role ensures vendors meet company standards, compliance requirements, and performance expectations while supporting operational efficiency and workflow timeliness.

The Vendor Management Specialist collaborates with internal teams to coordinate onboarding, training, activation, and performance monitoring of vendors. This role requires strong communication skills, knowledge of property preservation and foreclosure processes, and the ability to consistently meet company goals and deadlines.

Essential Functions, Duties, and Responsibilities

Vendor Sourcing & Recruitment

• Source and recruit qualified contractors in remote and nationwide markets.
• Make outbound cold calls to identify and engage prospective vendors.
• Confidently explain company pricing matrix and pricing structure to prospective vendors.
• Review and confirm eligibility of prospective vendors.
• Vet vendors for participation across multiple vendor networks.

Vendor Onboarding & Activation

• Manage vendor inquiries via phone, email, and other communication channels in a professional and timely manner.
• Coordinate with local QC field employees to schedule and conduct onsite training when applicable.
• Order and process test work orders in iProperty/Aspen training systems.
• Manage activation, reactivation, and deactivation of vendors.
• Coordinate with internal processing teams to develop vendor profiles.
• Ensure timeliness and efficiency throughout the vendor onboarding workflow.
• Upon proper vetting, transition vendors to appropriate internal teams for client-specific utilization.

Performance Management & Quality Oversight

• Contact vendors regarding weekly and monthly performance scorecards.
• Collaborate with managers and team members to develop Plans of Action for underperforming vendors.
• Meet weekly with vendor representatives to discuss strategies and performance improvements.
• Meet regularly with direct manager to review progress and performance metrics.
• Consistently meet or exceed company goals and deadlines.

Operational & Industry Knowledge

• Maintain proficient understanding of property preservation processes and property foreclosures.
• Support vendor compliance with FHA conveyance and preservation requirements.

Qualifications and Education Requirements

• High School Diploma or equivalent required.
• Two (2) years of property preservation and FHA conveyance experience preferred.
• Two (2) years of sourcing, recruiting, or vendor management experience preferred.
• Prior outside sales and customer service experience preferred.
• Experience working in Aspen Grove preferred.
• Experience with Pruvan, MapPoint, or Inspectorade a plus.
• Bilingual skills preferred.

Skills, Abilities, and Knowledge

• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong organizational and workflow management skills.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Ability to work independently and collaboratively across departments.
• Professional phone presence and interpersonal skills.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting and carrying (up to 20–25 lbs.).

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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