Food Services Manager

Company:

The Boeing Company

The Boeing Global Real Estate and Facilities (GREF) organization is seeking a Food Services Manager to join their team in North Charleston, SC or Hazelwood, MO.

As a Food Service Manager, you would manage day-to-day Enterprise Food Services (EFS) operations and lead EFS analysts across the United States. Responsible for regional operational governance of food service suppliers, supplier accountability and escalation management, capital asset planning and replacement, and equipment repair for café assets. This includes coaching and developing analysts, driving operational consistency, and ensuring supplier performance aligns with business needs and standards.

Position Responsibilities:

• Oversees regional operational governance for EFS across the United States (U.S.), enforcing standards and service-level expectations with suppliers
• Owns supplier accountability: defines, monitors and enforces supplier KPIs, corrective action plans, and contract compliance
• Manages escalations from sites, analysts, and stakeholders; coordinates rapid resolution and root-cause remediation
• Leads, coaches and develops a dispersed team of EFS analysts — sets objectives, conducts performance reviews, and builds analyst capability
• Maintains operational consistency across regions through standard processes, playbooks, and training
• Directs capital asset planning and replacement for café equipment; prioritizes spend based on risk, utilization and lifecycle
• Oversees equipment repair processes for café assets — vendor selection, service windows, parts management, and warranty enforcement
• Participates in sourcing decisions and provide technical/operational oversight of suppliers and service partners
• Partners with stakeholders (facilities, procurement, finance, human resources (HR), and business units, etc.) to align EFS strategy with broader organizational objectives
• Tracks and reports performance metrics, cost-to-serve, and program health to leadership

Functional Excellence Competencies:

• Accountability and Responsibility
  Demonstrates ownership for supplier performance, analyst development and regional EFS outcomes
• Adaptability
  Maintains effectiveness through changing site requirements, supplier models, and surge events (e.g., new site rollouts, menu/pop-up programs)
• Change Management
  Drives adoption of new governance processes, tools and supplier models; supports stakeholders through transitions
• Continuous Improvement
  Identifies process inefficiencies (repairs flow, vendor service level agreement (SLA) adherence, asset planning) and leads improvement initiatives with measurable impact
• Continuous Learning
  Seeks and acts on feedback; stays current on food service operations trends, vendor management best practices and equipment technologies
• Enabling Technology / Innovation & Invention
  Leverages operational systems (work order, asset management, vendor portals) and proposes integrations or tools that improve performance and scale
• Planning and Organizing
  Plans regional maintenance/asset replacement cycles, analyst coverage models, and supplier audit schedules; allocates resources for peak demand and projects
• Strategic Decision Making
  Balances short-term operational fixes with long-term capital planning and supplier strategies; makes sourcing and replacement decisions grounded in data and risk assessment
• Teamwork
  Fosters a collaborative environment across analysts, suppliers and cross-functional partners to meet common goals and improve site experience

Technical Competencies

• Systems Thinking
  Understands interdependencies among suppliers, facilities teams, finance, procurement and site operations; anticipates impacts of changes and aligns plans accordingly
• Supplier Governance & Contract Compliance
  Establishes governance frameworks, scorecards and escalation paths; ensures supplier adherence to contract terms, food safety and brand standards
• Asset Management & Capital Planning
  Manages lifecycle planning for café equipment, replacement prioritization, budgeting and reconciliation with finance
• Maintenance & Repair Execution
  Defines work-order processes, vendor dispatch rules, spare-parts strategy and warranty claim management to minimize downtime
• Data-Driven Performance Management
  Uses performance data and analytics to monitor supplier SLAs, drive continuous improvement and inform capital decisions
• Risk & Escalation Management
  Rapidly assesses operational risk (food safety, asset failure, supply disruption) and manages escalations through to closure

To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed locations.

Basic Qualifications (Required Skills/Experience):

• Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”
• 3+ years of experience in food services business and industry account management
• Experience developing and managing budgets
• Willing and able to travel up to 25% domestically

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher
• 3+ years of experience leading or managing a team
• 3+ years of experience with team building, developing and motivating employees
• Experience leading key process, quality, and continuous improvement initiatives (within food services)
• Experience with analytical decision-making, and problem-solving skills
• Experience with design and operations of food service locations
• Experience with point-of-sale technology used to support food service

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range for: $119,000 – $161,000

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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