SUMMARY

The Freight Supervisor's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Freight Supervisor will review inbound product deliveries and work schedules to ensure delivery coverage. They will also maintain backroom standards by supervising merchandise team members, accurately processing freight, and taking full account of physical inventory to ensure product is continuously flowing to the sales floor. This team member is fully accountable for annual physical inventory of the store. The Freight Supervisor will also embody characteristics and perform the duties of Hearts, Hands, Minds and Inspire.

ESSENTIAL RESPONSIBILITIES

HEARTS

Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs

Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location

Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

HANDS

Performs on-hand counts of merchandise throughout the back room and sales floor to ensure all inventory is accounted for

Receives and unloads truck deliveries with close attention to detail and ensures freight is organized and undamaged

Processes freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary. Required to enter and exit truck beds to remove freight. Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.

Cleans and organizes the back room and maintains high standards in the cleanliness and quality of their work area

Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail

MINDS

Consults with store management regarding inventory discrepancy and product flow issues to reduce shrink

Merchandises product in a way that catches the customer's attention and promotes sales

Constantly improves processes and seeks innovative ways to create a better flow of inventory throughout the store

INSPIRE

Works closely with store management to ensure that incoming freight has a strategic plan for movement onto the sales floor

Oversee and direct the work of the merchandise and replenishment team to maintain backroom organization, 100% in stock on the sales floor, and accurate planogram execution

Partners with store management to align scheduled hours with the inbound product flow to create full workload coverage

Trains team members in freight processing and stocking activities

QUALIFICATIONS

• Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.
• Preferred: high school diploma or GED
• 1+ years of supervisory experience in a customer centric environment
• Available to work a flexible schedule, including days, evenings, weekends and holidays