2025校招岗 - Field Service Business Management Consultant

Description -

Job description:

As HP PC or Print product warranty service owner, the position is responsible for

1. Support model/experience/ offering/process design targeting market leading customer experience & cost structure
2. Service readiness governance for both Warranty and Service Business (NSI, system & part), to ensure service readiness to meet market requirements.
3. Service benchmarking & differentiation, to monitor marketing trending in support and services to ensure HP is BIC (Best in Class)
4. Drive projects for s-NPS improvement, local value capture etc.
5. Address business/support escalations from BU/GTM/sales channel and relevant teams in CSS
6. Support BU on service product initiative, including costing, project schedule, financial performance, resources, and market expectation.
7. Drive deep dive into quality issues for respective product line, plan quality improvement initiatives & projects, define quality improvement strategy
8. Proactively monitor & interfere quality outliners with solid actions & escalation for respective product line, work with Quality team & GBU on fixing major quality issues and mitigation plan. Drive quality team focus on quality improvement initiatives & projects, define quality improvement strategy to meet AIR improvement goal.
 

Qualification:
1. 21025 bachelor or master degree majored in computer science, engineering etc.  Minor on business administration related  would be better.
2. Knowledge of hardware principles and interest in disassembly & maintenance and have some experience is preferred

3.Creative and can logically simplify to solve complicated problems

4.Fluent oral and written English

5.Clear and effective communication skills

6.Strong data analysis skill

7.Hard working with teamwork spirit and can-do attitude

Job -

Services

Schedule -

Full time

Shift -

No shift premium (China)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement