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POSITION TITLE: HR Service Delivery Analyst
WORK SETUP: Hybrid

OVERALL PURPOSE:
The HR Service Delivery Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

RESPONSIBILITIES:
Provides end-to-end Human Resource services to our clients such as Talent Acquisition, Pre-Payroll, Data Management, Time and Attendance and Benefits Administration.
• Read, understand and analyze client processes as per the business rules.
• Execute the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Follow DTPs and LWIs while processing & highlight any anomalies in DTPs/LWIs to the SME/Leads.

OTHERS:
Project Shift Schedule: Rotation Shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• Open to college graduate and undergraduate with relevant work experience in Human Resources

• Must have at least 2 years of experience in Human Resouces

• Experience in Talent acquisition, Pre-payroll, Data Management, Time and attendance, and/or Benefits admin

• Knowledge in SAP SuccessFactors and Zendesk is an advantage

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.