Agent Support Specialist

New Horizons Insurance Marketing

Decatur, IL

About New Horizons Insurance Marketing

New Horizons Insurance Marketing, an Integrity Company, was founded in 1981 and headquartered in Decatur, Illinois. New Horizons provides the tools, technology and support to help agents and their clients achieve financial security and long-term success. New Horizons is one of the nation’s leading Senior Market-focused IMOs, specializing in the Medicare market, with an extensive network of life and health insurance agents.

Job Summary

We are seeking an Agent Support Specialist on the Senior Allies Team to deliver exceptional support to agents and clients. This role serves as the liaison between agents, carriers, and clients, addressing issues as they arise and proactively resolving potential roadblocks. The Agent Support Specialist is expected to be positive, organized, and skilled in critical thinking and problem-solving.

Primary Responsibilities:

• Serve as the main point of contact between agents and carriers, ensuring high levels of service and effective communication.

• Provide proactive support by troubleshooting and resolving agent concerns, aiming for first-call resolution whenever possible.

• Identify, understand, and process insurance applications and navigate carrier portals.

• Ensure thorough documentation of interactions and maintain accurate records.

• Complete scheduled outreach calls and set appointments, ensuring timely follow-ups and team communication as needed.

• Continuously learn and improve to enhance service delivery.

• Perform additional tasks assigned to support business objectives.

Primary Skills & Requirements:

• Problem-Solving: Quickly identifies and resolves issues, with a focus on collaborative solutions.

• Customer Service: Responds promptly to agent and client needs, delivering a high standard of support and communication.

• Interpersonal Skills: Skilled at conflict resolution, active listening, and open-mindedness.

• Written Communication: Produces clear and accurate written materials with attention to detail.

• Teamwork: Contributes to a positive and collaborative team environment.

• Professionalism: Treats others with respect, takes responsibility for actions, and maintains a reliable work ethic.

• Organization and Multi-Tasking: Effectively prioritizes and manages tasks.

• Initiative: Demonstrates self-motivation, seeks growth opportunities, and takes ownership of responsibilities.

Additional Qualifications:

• Strong verbal and written communication skills.

• Exceptional attention to detail.

• Organized, credible, and dependable.

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

The general pay scale for this open position is $19.23 -$22.00.  Pay for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.